 Frequently
Asked Questions
• Are dresses delivered exactly the same as in
pictures of your website?
• Why is your wedding dress at such low price?
Does it at the cost of product quality?
• What materials do you usually use on your
wedding dress products?
• What countries do you deliver?
• Which delivery company do you use? And what is
the shipping cost?
• Will I be required to pay import duty by my
country¡¯s Custom House?
• How long will it take until my wedding dress is
delivered?
• Do you accept returns?
• What if the store doesn't have the gown I want
in my size or color?
• Can I get extra fabric?
• What payment methods do you accept?
• When should I order my wedding dress?
• Who should I contact if I have further
questions or concerns?
Are dresses delivered exactly the same as in
pictures of your website?
Yes, the dresses you see in our website are our sample dresses,
so the dress you receive will be exactly the same as in our website.
Why is your wedding dress at such low price? Does
it at the cost of product quality?
We are a professional wedding dress manufacturer, and that means
there are no wholesalers, retailers and other middlemen between us,
and the price you get is the first level wholesale price. We are
proud to say that the quality of our wedding dresses is not less
than any designer¡¯s dresses.
What materials do you usually use on your wedding
dress products?
Fabric: Taiwan made high quality thick bridal satin (4811 &
395 satin). If you are familiar with wedding dress industry, then
you should know that those top brand names such as Maggie Sottero,
Lady Roi, etc. use the same or similar bridal satin. Other fabrics
we use include chiffon, taffeta, 2080 organza, etc.
Beadings: For rhinestones, we only use Swarovski Crystals and Czech
Diamonds. For other beads: we only use Japan made MATSUNO glass
beads, bugle beads, seed beads, etc. MATSUNO beads are the best
quality beads in the industry.
Dresses made of cheap material will turn dark and yellow after they
are stored over 3 months. For our dresses, even if storing them for
5 years, color will not change.
What countries do you deliver?
We deliver to anywhere in the world.
Which delivery company do you use? And what is
the shipping cost?
We use TNT/EMS for all of our shipping to anywhere in the world.
Shipping charges are calculated on the weight of the items for each
separate order placed. In the case of a multiple item order being
shipped to multiple addresses, shipping is applied per address and
calculated based on the total weight of all items being shipped to
that address. Please
click here to see shipping cost detail.
Will I be required to pay import duty by my
country¡¯s Custom House?
Based on our past experiences, most of the countries do not
charge import duty on low volume personal import.
How long will it take until my wedding dress is
delivered?
Our normal lead time is 35 ¨C 40 days, but we also provide 18
day rush order service at additional charge of USD $50.
Do you accept returns?
Yes, we do accept returns and exchanges. Please go to shipping
and return section for details.
What if the store doesn't have the design I
want?
We can also make wedding dresses from pictures. If you can¡¯t
find a right style in our store, then you can email us the pictures
of dress you want, and we can make replica for you.
Can I get extra fabric?
Yes, we have no problem to provide extra fabric, and additional
charge may apply.
What payment methods do you accept?
The payment methods we accept include Western union, MoneyGram, wire
transfer, Paypal
When should I order my wedding dress?
Normally we suggest customers to start ordering their wedding
dresses 6 months before their wedding date.
Who should I contact if I have further questions
or concerns?
Please email your questions to snower_ma@yahoo.com.cn,
and we will answer your questions in 24 hours.
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